The User Experience Office (UX): Home

UX examines the ways that our users experience libraries and how users interact with library staff and other departments across the organization.

We combine three approaches:

1. doing ethnographic and observational studies
2. conducting usability tests
3. creating compelling experiences

Collaborating with librarians in other departments throughout the library, we use this data to help inform the decision-making process about current and future library services.

Our usability testing informs the development and maintenance of our web and mobile interfaces.

Usability answers the question “Can the user accomplish their goal?” User experience answers the question, “Did the user have as delightful an experience as possible?” Jared Spool 

News from Fondren: New User Experience Role for Librarian Debra Kolah

Visit these blogs and webzines to stay on top of user experience tools and trends.