The User Experience
UX examines the ways that our users experience libraries and how users interact with library staff and other departments across the organization.
We combine three approaches:
1) doing ethnographic and observational studies, 2) conducting usability tests, and 3)creating compelling experiences.
Collaborating with librarians in other departments throughout the library, we use this data to help inform the decision-making process about current and future library services.
Our usability testing informs the development and maintenance of our web and mobile interfaces.
Usability answers the question “Can the user accomplish their goal?” User experience answers the question, “Did the user have as delightful an experience as possible?” Jared Spool